Returns & refunds

Plushies bought on Amazon

Plushies are sold through Amazon, so Amazon's return policy applies. Start a return or report a damaged or missing parcel from your Amazon orders — Amazon handles it and refunds you there.

If something about the plush itself isn't right, we'd still love to hear from you at capi.and.bara@gmail.com.

Purchases in the app

Stickers, the coloring book, animated cards and supports bought in the Capi & Bara app are charged by Apple or Google. Refunds for those are requested from them, under their own rules.

Personalized videos and big supports (PayPal)

A personalized video is made just for you, so once we've started making it we can't take it back. Before that, email us and we'll cancel it and refund you in full. If we can't deliver your video within 14 days of payment, you get a full refund.

Factory supports are delivered as described on the site (wall names, wallpapers, videos). If we ever fail to deliver a reward, email us within 14 days and we'll make it right or refund you.

Your rights under local law

Nothing on this page takes away rights you have under the consumer law where you live. Some countries give online shoppers a legal right to cancel an order within a set period regardless of a seller's policy. Where that applies to you, that right wins — tell us and we'll honour it.

Questions

Email capi.and.bara@gmail.com. A real person reads it.